Privacy policy
PRIVACY POLICY
Effective: August 19, 2026
Tali's Nailz ("we," "us," "our") makes custom-fitted press-on nails. This policy explains what personal information we collect, why we collect it, who we share it with, and what you can do about it.
Tali's Nailz
342 Gorden Rd
Readfield, ME 04355
customercare@talisnailz.com
1. INFORMATION WE COLLECT
Information you give us:
- Name, email address, shipping address, and phone number when you create an account or place an order.
- Photographs of your hands and nails that you upload to build your Nail Profile, and the nail measurements we take from them.
- Photographs and design references you upload when building a custom set or submitting to the Inspo Gallery.
- Messages, design notes, and photos you send us through the messaging feature on your account.
- Your email address if you sign up to be notified about our launch or future drops.
Information collected automatically:
- Standard technical information such as IP address, browser type, device type, and pages viewed, collected by our website host.
- Cookies that keep you signed in and keep your bag working. See Section 7.
Payment information:
We never see or store your full card number. Payments are processed by Shopify and its payment partners, including Apple Pay and Google Pay. We receive only a confirmation and the last four digits.
2. YOUR PHOTOS
Your photos matter more than anything else we hold, so we want to be specific about them.
- Photos you upload are stored with Cloudinary, our image host, in a private area organized by account.
- We use them for one purpose: to size, design, and make your nails, and to show you proofs before we make them.
- We do not sell them, license them, or hand them to advertisers.
- We do not use them to train any artificial intelligence system. We do not use AI anywhere in our service.
- We will not post your Nail Profile photos, or photos you send us in messages, publicly or in marketing unless you tell us we can.
- The Inspo Gallery works differently. When you submit a photo there, you are giving us permission to show it in the gallery and to use it in our marketing, including on social media. Please only submit photos you are happy for us to publish. If you change your mind, email customercare@talisnailz.com and we will take it down.
- We do not use facial recognition, and we do not create biometric identifiers from your photos. We measure nail dimensions in order to cut and fit a physical product.
You can delete your photos at any time using the delete button at the bottom of your Nail Profile page, or by emailing customercare@talisnailz.com.
3. HOW WE USE YOUR INFORMATION
- To make and ship the nails you ordered.
- To size future sets without asking you to re-photograph your hands.
- To message you about your order or your design.
- To send order confirmations, shipping updates, and receipts.
- To send marketing emails, only if you asked for them. See Section 6.
- To prevent fraud, abuse, and unauthorized access to accounts.
- To meet our tax, accounting, and legal obligations.
4. WHO WE SHARE IT WITH
We do not sell your personal information. We share it only with the service providers who make the store run, and only with what they need:
- Shopify Inc. hosts our store, processes payments, and holds order and account records.
- Cloudflare, Inc. runs the software behind your Nail Profile, your messages, and your saved designs.
- Cloudinary Ltd. stores the photographs you upload.
- Resend, Inc. delivers our email.
- Shipping carriers receive your name and address so your package can reach you.
We may also disclose information if the law requires it, if we need to enforce our terms, or if we need to protect someone's safety.
We do not allow third parties to collect personal information about you across other websites over time. We do not run advertising pixels or third-party analytics trackers on our site.
5. HOW LONG WE KEEP IT
We keep your information for as long as your account is open. That is on purpose: your saved measurements and photos are what let us make your next set without asking you to photograph your hands all over again.
You can delete it whenever you want. There is a delete button at the bottom of your Nail Profile page. When you use it we immediately and permanently delete:
- every photo you have uploaded, including the cached copies on our image network
- your measurements and your Nail Profile
- your messages with us, and any design proofs
This is immediate and it cannot be undone.
The one thing that survives is your past order records. Tax law requires us to keep those for 7 years. If you have never placed an order, deleting your account removes it completely.
You can also email customercare@talisnailz.com and we will do it for you.
6. EMAIL
We send two kinds of email.
Transactional email, such as order confirmations and shipping updates, goes to everyone who orders. You cannot unsubscribe from these because they are part of your order.
Marketing email goes only to people who asked for it. Every marketing email has an unsubscribe link, and we honor unsubscribes within 10 business days. You can also email customercare@talisnailz.com to be removed. If you are in Canada, this is your express consent, and you can withdraw it at any time.
7. COOKIES
We use cookies that are necessary for the store to work: keeping you signed in, keeping items in your bag, and keeping checkout secure. These come from Shopify.
We do not use advertising cookies, retargeting pixels, or third-party analytics trackers. Most browsers let you block or delete cookies, but the store will not work properly without the necessary ones.
8. DO NOT TRACK
Some browsers send a "Do Not Track" signal. There is no common industry standard for how to respond to it, so we do not respond to it. This does not change anything for you, because we do not track you across other websites regardless of the setting.
9. YOUR CHOICES AND RIGHTS
Whatever state or country you live in, you can ask us to:
- Show you the personal information we hold about you.
- Correct anything that is wrong.
- Delete your photos, your messages, or your account.
- Stop sending you marketing email.
Email customercare@talisnailz.com and we will respond within 30 days. We will never charge you for this or treat you differently for asking.
You can also review and change most of your information yourself from your account page, and delete your account from your Nail Profile page.
10. SECURITY
Your account is protected by sign-in. Uploads require a signed-in account and are checked on our server before they are accepted, so one customer cannot upload into or read another customer's folder. Sign-in tokens are stored only as one-way hashes, never in readable form. The whole site runs over HTTPS.
No system is perfect, and we will not claim ours is. If we ever learn that your information was exposed, we will tell you.
11. CHILDREN
Our store is not directed to children under 13, and we do not knowingly collect information from them. If you are under 18, please use the store with a parent or guardian involved. If you believe a child under 13 has given us information, email customercare@talisnailz.com and we will delete it.
12. CHANGES TO THIS POLICY
If we change this policy, we will update the date at the top and post the new version on this page. If the change is significant, we will email customers whose information it affects.
13. CONTACT US
Tali's Nailz
342 Gorden Rd
Readfield, ME 04355
customercare@talisnailz.com